Privacy Policy

Who we are

Blackout is a product of Freestyle Consulting, LLC ("Freestyle Consulting," "we," "us"). This policy explains what personal information we collect when you use blackoutoffline.com (the "Site") or buy from us, how we use it, and who we share it with. Freestyle Consulting, LLC is located at 9621 Lackland Rd, Saint Louis, MO 63114, United States. You can reach us at support@freestyleconsulting.com.

Information you give us

• Build finder and order form: your name, email, phone number if you give it, your answers to the build finder, the build you choose, whether you want a Rally Point membership, and what you tell us you need it for, so we can confirm your order, build your kit and arrange shipping. If you fill in your email and then click Buy in the build finder, your answers are sent to us too, so they reach us with your order.
• Purchases: when you buy a kit or a Rally Point membership, checkout runs on GoHighLevel's payment pages. We receive your name, email, shipping address and what you bought. Your card details go to the payment processor, and we never see or store your full card number.
• Rally Point: if you're a member, we use your details to support you, to send the alerts you sign up for, and to invite you to briefings and events. We share them with other members only if you choose to join the member community.
• Chat: anything you type, record or attach in the chat on the Site, and the name and email you give it, so we can reply. Some replies are generated by AI, and a member of our team may take over the conversation. When the chat tool loads, it records the pages you view, the site that referred you and your approximate location, so we can see where inquiries come from. It loads only if you allow cookies (see below).

Information collected automatically

When you visit, our hosting provider and the tools described below automatically receive standard technical information: your IP address, browser and device type, the pages you view, the page that referred you, and similar usage data. When you send the order form, we also record the campaign that brought you to the Site (its UTM tags), the first page you landed on and the site that referred you. Some of these tools use cookies or similar technologies to recognize your browser across visits.

Analytics and advertising

We use the following tools to understand how the Site is used and to measure and improve our advertising. They collect usage data, including across different websites over time, through cookies, pixels and similar technologies, and the companies that provide them may combine it with other information they hold about you.

• Google Analytics 4, with Google signals enabled, and Google Ads conversion measurement, including purchases and their amounts. Google may use this data to measure ads and, for people signed in to Google, across devices. See how Google uses information from sites that use its services.
• Meta Pixel (Facebook and Instagram), to measure the results of our ads, including purchases and their amounts, and to show ads to people who have visited the Site. See Meta's Privacy Policy.

You can manage how Google and Meta use your information for advertising in your Google ad settings and your Meta ad preferences. Google offers a browser add-on that stops Google Analytics, and the Digital Advertising Alliance offers an industry opt-out for interest-based ads. You can also limit cookies in your browser settings.

Cookies and your choices

The analytics and advertising tools above, and the chat tool, use cookies, pixels or similar browser storage. One setting covers all of them. How it works depends on where you are:

• In the European Union, the European Economic Area, the United Kingdom or Switzerland: none of them run until you click Accept in the cookie banner. We determine your region from your IP address when you visit.
• Everywhere else: they're on by default, and you can turn them off at any time with Privacy choices, at the bottom of every page.
• Global Privacy Control: if your browser sends a Global Privacy Control signal, we treat it as turning them off, unless you've made a different choice in Privacy choices.

You can withdraw your consent or change your choice at any time with Privacy choices. We keep your choice in a cookie for a year, and when you turn them off we delete the identifiers these tools stored in your browser. The fonts the Site uses are served by Google whatever you choose. The Site doesn't respond to Do Not Track signals.

How we use your information

• To confirm, build and ship Blackout orders, and to answer your questions;
• To run Rally Point for its members;
• To follow up on chats and order requests;
• To understand how the Site is used, and to measure and improve our marketing;
• To keep the Site secure and prevent spam and abuse;
• To meet our legal obligations.

Email and text messages

Every marketing email we send includes an unsubscribe link, and you can unsubscribe at any time. We send text messages only if you've agreed to receive them, for example Rally Point alerts. Reply STOP to any message to stop them, or HELP for help. Message frequency varies, and message and data rates may apply. You can also email us to be removed.

Who we share it with

We share personal information only as described here:

• Service providers who run the Site and our business tools for us: Netlify (hosting and form submissions), GoHighLevel (our customer database, checkout, email and text messaging, and the chat on the Site, which uses Cloudflare to block bots), the payment processor behind GoHighLevel's checkout, the carriers that ship your kit, Google (analytics, ads measurement and fonts) and Meta (ads measurement).
• Others, when required: if the law requires it, to protect our rights, safety or property, or as part of a merger, sale or reorganization of our business.

We don't share your mobile number or text-messaging consent with third parties or affiliates for their marketing, other than the service providers that send messages for us.

We don't sell your personal information for money or rent our contact lists. We do let Google and Meta collect information on the Site for advertising, as described above. You can turn that off with Privacy choices or a Global Privacy Control signal.

We're based in the United States and process your information there.

How long we keep it

We keep personal information for as long as we need it for the purposes above, to keep our business records, or as the law requires. Then we delete or anonymize it.

Your requests

You can ask us to tell you what personal information we hold about you, or to correct or delete it, by emailing support@freestyleconsulting.com. Depending on where you live, you may have other rights under the privacy laws that apply to you.

If you're in the European Union, the European Economic Area, the United Kingdom or Switzerland: we rely on your consent for the analytics, advertising and chat tools, which you can withdraw at any time with Privacy choices; on our contract with you to fill your order and run your membership; and on our legitimate interest in answering inquiries and running our business for the other uses above. You also have the right to complain to your local data protection authority.

Security

We take reasonable measures to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Children

The Site isn't directed to children under 16, and we don't knowingly collect personal information from them.

Changes to this policy

We may update this policy. When we do, we'll change the "Last updated" date above, and material changes will appear on this page.

Contact us

Freestyle Consulting, LLC
9621 Lackland Rd, Saint Louis, MO 63114, United States
support@freestyleconsulting.com